Wednesday, October 30, 2019

Global Management - Royal Mail Essay Example | Topics and Well Written Essays - 250 words

Global Management - Royal Mail - Essay Example During its entire existence, Royal Mail has encountered numerous challenges as it tries to fit it mandate to the twenty-first century, a century where postal services are not in use as they were previously. Royal Mail, with an employee base of more than 160,000 employees was on the verge of being privatized. To do so, it tapped the talents of Moya Greene to its top leadership position of Chief Executive Officer. As a leader, Moya has had prior experience in turning around the fortunes of the Canadian Post. An amazing accomplishment by its standards. The following group assignment looks at the leadership style used by Moya Greene in ensuring success for Royal Mail; the key performance indicators set by the leadership and how Royal Mail benefits from its use; explaining the concept of motivation and how the methods the company uses in motivating its behemoth workforce. In addition, how the company uses corporate social responsibility, which it terms as important to its long-term value and how it is fundamental to the operationalization and privatisation of the company. Finally, how the company recruits its best information technology employees because of their value in protecting the Royal Mail’s proprietary software, which it values. Leadership is important to Royal Mail and how it intends to achieve all the targets to be discussed further in the assignment. Royal Mail is a postal service company operating in the United Kingdom. The company was formed in 1516 and currently exists to provide mail collection and delivery services throughout the United Kingdom. Currently, the Royal Mail is headed by a chief executive, Moya Green. She replaced the departing Adam Crozier from July of 2010 becoming the first woman and the first non-Briton to hold the post. Her duties while at the helm include the privatisation of the Britain’s postal service, the Royal Mail. On her appointment to the helm of the company, Donald Brydon, the

Monday, October 28, 2019

Cb Prepartions Essay Example for Free

Cb Prepartions Essay Social character traits have shown that inner and other-directed consumers may have different preferences in terms of promotional messages. Inner-directed people prefer advertisements that stress personal benefits while other-directed people seem to prefer advertisements that feature social acceptance. (a) HIGHLY DOGMATIC CUSTOMERS: It is a personality trait that measures the degree of rigidity (versus openness) that individuals display towards unfamiliar and towards information that is contrary to their own established beliefs. Dogmatism: general tendency to be open or closed to new ideas and innovations. A person who is high in dogmatism approaches the unfamiliar defensively while the person who is low in dogmatism will rarely consider unfamiliar or opposing beliefs. * more receptive is Ads for new products or services that contains an appeal from the authoritative figure. Marketer uses celebrities and experts to their new product advertising for making it easier for the potentially reluctant customers. * Highly dogmatic consumers are likely to respond favorably to a new product when the advertising message is presented in an authoritarian manner (e. g. celebrity endorsement or expert testimonials). * prefer traditional or established products rather than innovative ones. close minded towards unfamiliar and untoward information that is contrary to their own established beliefs * approach such information with considerable discomfort and uncertainty. promotional message most suitable would be endorsement or appeal from an authoritative figure. * New products need to be presented in an authoritative manner and that celebrities could be employed to reach dogmatic consumers who are more closed minded. For example: Colgate Dental Cream with Doctors and Experts endorsements. Anti-Polio Campaign featuring Amitabh and Sachin Tendulkar also useAuthoritative statements. The Cadbury’s brand took a beatng in sales after the worms were found in somepackets. Dogmatic Consumers stopped purchasing the Brand. Amitabh Bacchhanwas then used as Authority figure to reestablish Brand. b) Inner-directed consumers * tend to use their own values and standards in evaluating a new product * ads aimed at them should depict the attainment of personal achievement and satisfaction. ads that stress product features and benefits, which enable them to usetheir own values and standards in evaluating products * rely on their own inner values or standards in evaluating new products and are likely to be the consumer innovators. * other directed customers tend to look to others for guidance a s to what is appropriate or what is inappropriate. * be prefer ads that stress product features and personal benefits ( enabling them to use their own values and standards in evaluating products whereas the other * For example: Surf Ad showing Shabana Azmi saving two buckets of water is an example of the same. The latest from Surf Excel is currently running on television. This is the ad where many people are seen walking with two buckets full of water. They then pour it into a large reservoir. At this point none other than Shabana Azmi informs you what a great thing thissaving of water is for the country and implores you to use Surf Excel. * manufacturer of cameras who advertises to inner-directed consumers should stress the ability to take better pictures and the resulting personal satisfaction. c) Consumers with a high optimum stimulation level * more open to risk-taking, more likely to be innovative have a greater willingness to take risks, try products with many novel features, and shop in new retail outlets. * likely to respond favorably to promotional messages stressing more rather than less risk, novelty,or excitement. * to seek purchase related information and to accept new retail facilities. * For example: The exciting and exotic Vacation Campaign of Malasia-Truly Asia is position ing of  Airways to sell the Asian Adventures. These enjoy thinking. They are responsive to that part of Ad that is rich in Information. The individuals representing this group are adventurous and often related to entrepreneurial environments. The innovators run the risk that the innovation does not catch on, and thus subject themselves to a potential loss they must be prepared to absorb. Therefore innovators have to live with the uncertainty about the potentials of the technology, which can be viewed upon as the price to pay for being pioneers in a new field catalyzing the diffusion of new technologies. The early adopters are ready to adopt a new technology when they observe that other individuals has started adopting, and sees the potential for being some of the first adopters of a new and promising technology. These individuals are often a more integrated part of the local society than the innovators, and their adoptions are crucial for the technology to take off and get hold of the broad public. For the early adopters the uncertainties about the merits of the new technology are strongly diminished, and can therefore adopt the new technology without running the risk of buying a young and untested technology. This group accounts for about one third of the total number of adopters, and provide the link between the progressive early adopters and the more skeptical later adopters. In the latter half of the spectrum the late majority also represent about a third of the adopters. This group is skeptical to new innovations, and is not willing to adopt, until a lot of other people have adopted before them ensuring the success of the technology and possibly massive network effects. The last 16 % of the adopters, the laggards, often focus on traditional values and base their decisions on past events. They are suspicious of any new inventions to change the way life are traditionally lived, and must be 100 % certain that the technology will prevail before they are willing to adopt. From a consumers’ point of view it is essential to think about the decisions of future adopters when choosing what technology to go with. The decisions of previous adopters are on the other hand a know factor and plays a role for the decision also. So does the structure of the market, i. e. which technologies are available at the time of adoption, compared to potential superior technologies that could be available in the future. Recent findings indicate that there is a lack of willingness to wait by the early adopters. 11 This high priority of being among the very first users of a new technology is said to inflict negative externalities on the later adopters. These later adopters can be forced to adopt an inferior technology to make sure that they are compatible with the technologies of the early adopters, or they might be forced to give up compatibility to get a superior technology. That said the diffusion of new technologies is often strongly dependent on the choices of the early adopters.

Saturday, October 26, 2019

The Reality of Television Essay -- TV Romance Celebities Papers

The Reality of Television Through the years, many of us have watched as celebrity couples have come together and then grown apart before our very eyes. It has become part of the American culture to be informed of what almost every celebrity icon is doing, and who they are with at the moment. Couples that were once said to be invincible proved everybody wrong, and let the pressure of being famous take over their lives. Though some couples do stay together, most tend to fall under the pressure of the media and break up. Couples such as Kate Winslet and Jim Threapleton, Tom Cruise and Nicole Kidman, and the famous Jennifer Lopez and Ben Affleck are good examples of relationships that have failed as a result of the media. Kate Winslet and Jim Threaoleton said that the pressure of fame split their beautiful relationship. Nicole Kidman and Tom Cruise who were known to be the hottest and strongest Hollywood couple proves the whole world enough by announcing their divorce after eleven years of marriage and adopting two children. Jennifer Lopez is not an unknown name in Hollywood when it comes to relationships. Known as the queen of jumping around from man to man, she has thus proved herself not to be as strong as she appears. From two previously failed marriages before, she has recently broken off her engagement to Ben Affleck. But the one question that still remains in everybody's heads is; "why do these relationships that start out so strong eventually fail?" One could say that the celebrities aren’t at fault. With the media following a couple’s every move; it would be hard to get a private moment. Another problem that many celebrity couples have is the difference of fame. What? There are celebrities that don’t stay with a ... ...onard Nathanial. (2002). The Greenwood Guide to American Pop Culture. (Vol. 4). Greenwood Press. Potter, James W. (2003). The 11 Myths of Media Violence. Thousands Oaks, California: Sage Publications. Stewart, M. (2000, January 5). Top Reason Why Celebrity Marriages Don't Work. People, Pg 37. McNamara, Joe. (1998, January). Anything goes: Moral bankruptcy of television and Hollywood. USA Today. Pg 69. Picture Sources: http://media.mnginteractive.com/media/paper36/benifer0916.jpg http://i.cnn.net/cnn/2003/SHOWBIZ/TV/02/18/tv.joe.millionaire.ap/story.joe.zora.jpg http://www.americaslibrary.gov/assets/jb/modern/jb_modern_tvkid_1_m.jpg http://i.cnn.net/cnn/2003/SHOWBIZ/books/09/02/lucy.kanfer/story.lucy.vita.jpg http://pictures.risukun.com/2002-01%20to%202002-05%20Spring%20Semester/2002-02-10%20Party%20for%20Yuta/07%20watching%20tv.JPG

Thursday, October 24, 2019

Connection to the World

A male Emperor penguin struggles to keep his egg warm as the harsh, icy, wind blows around him on the vast icy tundra. A group of penguins huddled at his back are struggling to do the same as they wait for their female mates to return from a two month hunting trip. The scene then switches to a news reporter speaking on the Issue of North Korea and the recent threats to attack the U. S. With nuclear-tipped missiles. If not through television, how else would a regular person witness the majesty of the emperor penguin on a snowy tundra or learn of the threats coming room North Korea?Not all people have Internet, but most do have cable television. Television Is more beneficial than harmful In that It offers entertainment and a respite for the everyday hardworking person and a safe way experience certain life situations. Television Is educational, circulates Information, and provides relaxation. The first reason television Is beneficial Is because It can be educational. Children's shows t oday prove statement. For example, shows Like Dora the Explorer and IN Hay Kale-Lana are teaching the younger generation new foreign languages such as Spanish ND Chinese.From my own personal experience working at a pediatrician's office where the television was constantly playing shows like In Hay Kaolin and from sitting there with it playing in the background for so long, I ended up learning a lot of words in Mandarin and I wasn't even paying attention. How much more can children learn when they actually are interested and watching? In addition to teaching younger children other languages shows like Sesame Street, teach children the basics in our own English language, colors and letters.In fact, most cartoon shows roved â€Å"life lessons† through their stories varying from â€Å"don't lie† to teaching a child the value of friends and family. Another great example is the show Wishbone. This show gets children familiar with famous literature or folklore. Wishbone was a television show which aired from 1995 to 1998 that featured a Jack Russell Terrier. The main character, a talking dog named Wishbone, lives with his owner Joe Tallboy in the fictional modern town of Cockade, Texas.As he tends to daydream about being the lead character of stories from classic literature, drawing parallels between the Tories and events in the lives of Joe and his friends, he was known as â€Å"the little dog with a big imagination†. The show follows his daydreams, as Wishbone acts out a famous story from literature or folklore. † However, television isn't educational just for the younger crowd; shows for adults have become more complex and Intricate. Television series shows today require a lot more attention and are more cognitively demanding than they once were.To understand the a majority of the television shows today, one would have to make Inferences and follow multiple story lines and rack shifting social relationships. In Dalton to Glenn our minds a little â€Å"exercise†, television allows the everyday person to safely witness and experience a multitude of life experiences they normally wouldn't be able to which In turn, teaches. There are also educational shows such as National Geographic, which allows people to see and learn about other places In the world they normally would not have been able to afford to visit themselves.But Animal Planet and National Geographic aren't the only beneficial channels: network teen dramas can serve as a free sex-deed lesson for teens. N unintended pregnancy said they would be more likely to practice safe sex, a study from the University of California Santa Barbara found. This is an example of being able to witness and in a way, experience a life situation safely with no sacrifice. Television isn't Just educational; it's a way of effectively circulating information. Television is a medium of mass communication.Through news channels such as CNN and FOX news, the public is made aware of situations and politics from around the world. It allows people to become involved and aware of other cultures. However, those traditional news channels do hold back information at times due to professional constraints and what is or isn't appropriate. In his essay â€Å"Fake† News versus â€Å"Real† News as Sources of Political Information, Jeffrey Jones provides evidence to prove that mainstream Journalism is in a state of crisis such as the fact that the mainstream news media is in a certain agreement with the government on what to and not to release to the public.The authenticity of the content is questionable because a majority of the information is manipulated. Late night talk shows, otherwise known as â€Å"fake† news shows, such as The Daily Show makes certain unreleased video clips relevant by pointing out how to interpret and read a person through them. For example one video clip of former president George W. Bush showed his tendency to lie, or in ano ther video clip showed Seeker's inability to commit to anything. I do agree that these videos hold relevance and that no information should be withheld from the public.Finally, in addition to being educational and circulating news, television provides relaxation and respite from hectic everyday life. It's a small mental getaway, of sorts, when a real vacation is not affordable (whether the currency is time or money). It is a way to relax without being bored. Like I mentioned before, television allows people to safely experience and witness certain situations. For instance, under normal circumstances would a person get a chance to witness and be part of a zombie apocalypse?One would hope not, but the exhilaration and entertainment a television show like The Walking Dead can provide, without being harmed is priceless. It's a chance to space out for a while and be in another world. Many people know of the excitement one feels when a new episode of a favorite television is being release d, it almost feels like a holiday when that Joyous moment arises where all the questions from the previous episode are answered. It's a time where people can forget their problems and be part of another world.Television cable series shows are getting more and more popular these days, for instance Showtime Dexter was able to draw in 2. 4 million viewers for the premiere of its seventh season, Hobo's Troubled with nearly 5. 1 million viewers who tuned in for the premiere of the third season, Mac's Breaking Bad with a total of 3. Million viewers for the premiere of the fifth season, and many more popular television series are cable television shows On the physical level, studies have shown that people who were watching TV reported feelings passive and relaxed.The EGG studies show less mental stimulation, as measured by alpha brainwave production, during viewing than during reading. In Cubebs article â€Å"Television Addiction is No Mere Metaphor†, he mentions â€Å"a body at re st tends to stay at rest† (124) However, the sense of relaxation ends when the set is turned off, but the feelings of passivity and ordered alertness continue. Enough credit for all its benefits. It can teach, inform and entertain. It's a method of getting away from the world for a little while. In addition it helps us all connect to each other.

Wednesday, October 23, 2019

Cango

In the introduction video, Liz outlines the mission as being an â€Å"online entertainments company that sales primary music and books with the intention of branching out to online gaming and e books†. LIZ does a good Job by defining the mission at its most basic level and making it clear. Transformational Leadership â€Å"is the ability to get people to want to change, Improve. And to be led. (Morehouse, 2001 r' Liz uses Transformational Leadership as a great strength when trying to convey her ideas of online gaming to her directing management team.She was able to motivate them to commit to her vision, and encourage innovation/creativity through challenging the normal beliefs of the group. Liz weakness Is her Inability to effectively communicate with the production staff members. She chose the time to tell them about an important new initiative of online gaming while walking to a meeting. This meeting should have been an opportunity to introduce her new idea, open the floor to her associates for their input, needs and values on this project. Instead she made them question the timeline of the project and feel disenfranchised.Motivation plans a valuable role in any organization. It is a trait that should be Instilled In every member of Congo despite their designation or responsibilities. Warren shows strength with his ability to outline the talent and possibility of growth room within his department with the new online gaming Imitative. He looking for ways to increase his team motivation by developing internal talent, empowering his team to do what is best for the organization while Increasing revenue and market growth for the organization.Warren also does a great job with team motivation with his team by assigning roles, seeking their opinion through reporting and allowing their contribution to play a role in the decision making process. Warren should try using Job rotation. Job rotation Is the â€Å"practice as the periodic shifting of an employee roo m one task to another. â€Å"(Robbins, PIG. 73) Warren's team seemed to fall into the same roles within their group. By practicing rotation, this will allow them to do other lobs and challenge themselves with new responsibilities.I recommend Congo try to understand individual's strengths and weakness and how these strengths and weakness affect the person within a team. All while building the teams self esteem. Human Resource within the Congo organization can have a remarkable impact across all other functions, If is positions itself as a leader and partner In the business. Maria head of HER as aligned herself as a key player within the senior management team. She has done a great Job outlining the staffing needs and policy 1 OFF developing and a defined performance appraisal.She may have isolated Nick by blowing off his ideas in the group and team vignette. Maria must recognize Nicks radical behavior/characteristics and be skilful enough to allow him to be himself as long as he has a positive contribution to the team. In another situation she suggests him as a candidate for a promotion. At last, the appraisal. Warren should have had he tools to Judge, weather Nick had the skills and qualities to do his Job effectively. Instead, Nick left the meeting feeling like he has done a great Job with his performance.In reality, Nick has a lot of work to do as to his contribution to Congo I recommend Congo provide a clear developing plan that â€Å"clearly communicate the organization's goals and future strategies along with time for employees to learn a new position, and establish a formal performance . â€Å"(Robbins, PIG. 253) Organization structure is â€Å"how Job tasks are formally divided, grouped and coordinated. â€Å"(Robbins, PIG. 11) Liz uses the Initiating Structure, â€Å"refers to the extent to which a leader is likely to define and structure his or her role and those of subordinates in the search for goal attainment. (Robbins, PIG. 158) Congo does a great Job outlining their department. They use differentiations by grouping people by functions performed. The strengths in departmental is having the expertise in within your department. Everyone on the team seems to have similar ideas and thoughts. Maybe, Congo can implement a team structure. This will allow a representative from all five departments to share ideas and â€Å"decentralized decision aging to the level of the work team. â€Å"(Robbins, PIG. 220) The current environment is a relaxed structure.Liz wants to implement a formal culture with the upcoming Initial Public Offering. The strength of the current culture has been great moral and enthusiasms. This has lead to growth and expansion for Congo. As Congo embark on a new formal culture. This Culture change can bring turnover in leadership. I recommend Liz to take into consideration of the demographic of her team when applying culture change. â€Å"Culture change is more likely to take if the organization is both you ng and small. â€Å"(Robbins, PIG. 239) CanGo After evaluating CanGo for the last 4 weeks, we feel there are some issues that stand out that should be considered before moving forward with this new on-line gaming venture. The following are what we consider the issues that CanGo needs to be aware of and recommendations to address each. The angle that the marketing department is taking needs to be fully evaluated. The type(s) of customer CanGo will be taking on should be fully understood. The customer service department should be highly considered. The current inventory management system needs to be rethought. The phone system that is presently in place needs to be updated. The proposed second ASRS system many not be necessary at this point. CanGo’s gaming customer base is the X and the Y Generation also known at the Millennial Generation. These two segments of the buying population â€Å"will outnumber Baby Boomers in 2010† ( (Henderson, 2006). They are also referred to at the NextGen, GenY and Echo Boomers. The generation born 1961 to 1981 (several different opinions on the actual date range) is called Generation X (Gen X) and is considered the X Generation are the most over indulged generation so far. They were doted on by their parents due to having extra money in the late 80’s and early 90’s. Along with the divorced parents that double incomes, remarried and sub placing the divorce guilt. Generation Y (Gen Y) dates from 1982 to 2003, again no definitive dates have been set, but widely believed. They are the premier generation to fully grow up with all cell phones and computers in use over land lines and no home computers. They are â€Å"experiential and exploratory learners†¦(and) strongly prefer learning by doing† (Sweeney, 2006). According to Sweeney, â€Å"they almost never read the directions; love to learn†¦multiplayer gaming, computer simulations, and social networks (that) provide little penalty for trial and error learning†. As little as four years ago, this generation was being noted for its extensive use of gaming and how it has had â€Å"a very significant impact upon their expectations for learning†¦(because it) offers thrills, competition, engagement and a rich array of emotional stimuli that also enhance learning†, by having already spent thousands of hours playing electronic, computer and video games. (Sweeney, 2006). CanGo’s marketing team will need to educate the executive team all the way through management and each mployee, so they will better understand their customer base and how important it is to have the proper procedures in place to accommodate their needs. This generation will tell you if you are getting it wrong and they will take their business somewhere else. One of the best ways for any company to achieve success is through considering their customer’s needs and making improvements on service quality. There are several ways that this can be accomplished. A company can best serve its customers by understanding the type of issues the customers have before they have them. By obtaining some baseline data and implementing changes with that information, they will decrease the number of calls and returns. When they are provided with a complaint from a customer, they should retain that information so that they can decrease the number of issues even further. They should also look at ways to bridge the gap between happy, loyal customers and angry, transient customers such as with surveys. The first is through customer satisfaction surveys which helps get to the heart of critical relationships in ways that help companies move their business forward. The satisfaction, loyalty, and reference-ability of their customers directly affect growth and profitability. The next is a customer service survey which can provide management with valuable input on both short-term and long-term decision-making, offering critical operational and strategic advantages over the competition. These are flexible enough that they can be conducted online, by phone, or through regular mail. The last is a customer loss review survey that would help to identify the root causes of defections so that direct action can be taken to minimize the loss of customers in the future. Keeping new customers will be a top priority for CanGo. This will require that the current staff be retrained and any employee that will not comply with the new process will be replaced. Their skills on the phone will leave a lasting impression on the customer as to how responsive CanGo is to their perceived issues. In order for the CanGo to get their products to the right place on time, with the right quantity and highest quality, it is imperative that we choose the best possible way to approach inventory management. Since CanGo does have several centers to work out of, it is essential to identify where the supply or products are to be physically located. It should be determined which has the most benefit: storing inventory close to the supplier, the customer, or in house. This could mean that the inventory will be spread out at various CanGo distribution centers and vendor sites. In order to track this inventory we recommend incorporating a PAR method for easy and quick tracking on all supply transactions at POS (Point of Sale) and POU (Point of Use) locations. This will allow us to keep track of all of the products on a more realistic time basis, thus insuring we have the right product ready to order from a third party vendor or available in stock at one of CanGo’s distribution centers to fulfill the customer order. Another aspect is insuring inventory integrity through the use Data Collection technology. To support the proposed shop floor inventory control system or ASRS (Automatic Storage and Retrieval) solution, we need to be able to integrate how the technicians, customer service representatives, and internal and external account managers do business. This means that the inventory management solution must incorporate and interface with a materials management system, a billing system, an ADT (Admission, Discharge, & Transfer) system, as well as a cost accounting system. Getting the product to customers when and where they want it is critical to marketing success. This is why we need to include in our cost effective solution a way to monitor and keep track of all supply transactions. To do this we will maintain a library of transaction records that will give us the ability to better predict our customers buying behaviors. If we can do this, we can insure the most desired products are available and ready to ship in a more expeditious manner. Customer Service issues at CanGo: Our Team feels that one of the major areas to consider in this expansion to on line gaming is expanding and updating customer service systems, processes, and service personnel. We feel that CanGo can not overlook putting in to motion action plans early to handle the expected 400% increase in business they are forecasting. The entire phone system needs to be updated to add more trunks and roll over lines to be able to handle the increase in call volume. It is important that when a customer does take the time to call in with an issue, that they do not get a busy signal or be placed on hold too long. This will just cause them to become more irritated. A new Voice over Internet Protocol (VoIP) system should be purchased and installed at least six months before the expected call volume increase. A VoIP system is secure, takes almost no space since it is stored in a current sever rack, and will only require one or two employees to maintain and update it. Another advantage is that this type of system allows for unlimited users, mailboxes, voicemail, and auto-attendant. There will be extra room for expansion since the current large phone cabinets will be removed and sold which could help fund the new VoIP purchase. The entire phone tree/auto-attendant needs to be reprogrammed with updated company and customer service level choices along with a choice in language option. The first choice in product help should be updated to online gaming. This is the new product of the company and will be free advertising. The new call volume will be linked to the online gaming and those customers need to have that as a first choice. The gaming demographic, Gen Y, is known to be impatient and having their choice second could be perceived as not showing respect for their business. Also, listing it first is free advertising to customers that do not know that CanGo has started an online gaming (gaming) division. While most book readers are not the gaming target market, they will most likely know someone that is and word of mouth is the best advertising. All subsequent levels would be updated to match the switch between gaming and books on the call tree. The choices for each would be similar: 1. New Account 2. New Games/Books available 3. Returns/Issues 4. Technical Help a. Gaming b. Online Return Material Authorization (RMA)/Returns page The last choice on the tree would be for vendors and courier assistance. The current RMA system is not working. The customer needs to be able to request RMA number and materials on the website. Currently, the website does not allow this action, nor does it list the current process which is to call the service center to obtain the number materials. This must be automated and the return labels will need to be printable by the customer. The current process of sending shipping labels via the courier is time consuming, not efficient, and is not environmentally friendly. This will allow for less paper and trucks out on the road to deliver the labels; (maybe two attempts) and a third to pick up the package. The Green aspect would also be pointed out on the website to explain to those that may want labels shipped to them. This is also a good promotion point for the company. With the new ASRS system that has been proposed, a second ASRS will be added in the plan. Getting some more information on the necessity of this second system is crucial to making a proper decision about its importance. If the first was implemented and the second held till the volume increased, the chance of failure would decrease. It would also allow time to work out bugs with the setup, making it easier for subsequent systems to be implemented. Integration of software would be easier since only one system would be worked on at a time. Furthermore, this would allow time for everyone to have a better understanding of how to use the system and what information to look for. With these recommendations, we feel that CanGo has a very good chance of not only making a smooth transition to the gaming world, but also become a better, more responsive company overall.

Tuesday, October 22, 2019

Meteorites from Other Planets

Meteorites from Other Planets The more we learn about our planet, the more we want samples from other planets. Weve sent men and machines to the Moon and elsewhere, where instruments have examined their surfaces close up. Given the expense of spaceflight, its easier to find Mars and Moon rocks lying on the ground on Earth. We didnt know about these extraplanetary rocks until recently; all we knew was that there were a few particularly strange meteorites. Asteroid Meteorites Almost all meteorites come from the asteroid belt, between Mars and Jupiter, where thousands of small solid objects orbit the sun. Asteroids are ancient bodies, as old as Earth itself. They have been little altered from the time they formed, except that they have been shattered against other asteroids. The pieces range in size from dust specks to the asteroid Ceres, some 950 kilometers across. Meteorites have been classified into various families, and current theory is that many of these families came from a larger parent body. The eucrite family is one example, now traced to the asteroid Vesta, and research into the dwarf planets is a lively field. It helps that a few of the largest asteroids appear to be undamaged parent bodies. Almost all meteorites fit this model of asteroid parent bodies. Planetary Meteorites A handful of meteorites are very different from the rest: they show chemical and petrological signs of having been part of a full-sized, evolving planet. Their isotopes are unbalanced, among other anomalies. Some are similar to basaltic rocks known on Earth. After we went to the Moon and sent sophisticated instruments to Mars, it became clear where these rare stones come from. These are meteorites created by other meteorites- by asteroids themselves. Asteroid impacts onto Mars and the Moon blasted these rocks into space, where they drifted for many years before falling on Earth. Out of many thousands of meteorites, only a hundred or so are known to be Moon or Mars rocks. You can own a piece for thousands of dollars a gram, or find one yourself. Hunting Extraplanetaries You can look for meteorites in two ways: wait until you see one fall or search for them on the ground. Historically, witnessed falls were the primary means of discovering meteorites, but in recent years people have started looking for them more systematically. Both scientists and amateurs are in the hunt- its a lot like fossil hunting that way. One difference is that many meteorite hunters are willing to give or sell pieces of their finds to science, whereas a fossil cant be sold in pieces so its harder to share. There are two kinds of places on Earth where meteorites are more likely to be found. One is on parts of the Antarctic ice cap where the ice flows together and evaporates in the sun and wind, leaving behind meteorites as a lag deposit. Here scientists have the place to themselves, and the Antarctic Search for Meteorites program (ANSMET) harvests the blue-ice plains every year. Stones from the Moon and Mars have been found there. The other prime meteorite hunting grounds are deserts. The dry conditions tend to preserve stones, and the lack of rain means they are less likely to wash away. In windswept areas, just as in Antarctica, fine material does not bury the meteorites either. Significant finds have come from Australia, Arabia, California, and the Saharan countries. Martian rocks were found in Oman by amateurs in 1999, and the next year a scientific expedition by the University of Bern in Switzerland recovered some 100 meteorites including a Martian shergottite. The government of Oman, which supported the project, got a piece of the stone for the Natural History Museum in Muscat. The university made a point of boasting that this meteorite was the first Mars rock that is fully available to science. Generally, the Saharan meteorite theater is chaotic, with finds going into the private market in direct competition with scientists. Scientists dont need much material, though. Rocks from Elsewhere We have also sent probes to the surface of Venus. Might there be Venus rocks on Earth as well? If there were, we could probably recognize them given the knowledge we have from the Venus landers. But its extremely unlikely: not only is Venus deeper in the Suns gravity well, but its thick atmosphere would muffle all but the very largest impacts. Still, there just might be Venus rocks to be found. And Mercury rocks are not beyond all possibility either- in fact, we might have some in the exceedingly rare angrite meteorites. We need to send a lander to Mercury for ground-truth observations first. The Messenger mission, which is now orbiting Mercury, is already telling us a lot. PS: Just to take things a little farther, consider this: impacts on Earth have undoubtedly knocked Earth rocks into space too. Most probably fell back, melted, as tektites, but some must be sitting on the Moon right now, while others could have landed on Venus and Mars. In fact, in 2005 we found a big iron meteorite on Mars surface- why not Earth stones too? If life really did exist on Mars, as some evidence suggests, it could have traveled there from Earth. Or was it the other way around? Or, indeed, did both come from Venuss early oceans?

Monday, October 21, 2019

Throughout recent history

Throughout recent history, there has been much debate over the issue of the governments war on drugs. Some people feel that drugs should be legalized, while others believe that the punishments should be even harsher than they are today. In between these two opinions are the others who feel that some drugs should have limitations. Certain drugs would only cause harm for our society if they were to be legalized. Hard drugs is one of those which would be detrimental. If the government were to decide to legalize these substances, America would see an unbelievable amount of negative changes. In this paper I will maintain the fact that hard drugs should not be legalized. I feel that a powerful argument against the legalization of hard drugs is as follows: 1. The government should not legalize things that will only cause harm. 2. Hard drugs (crack, cocaine, heroin) can only cause harm. 3. Therefore, the government should not legalize hard drugs. The first premise is a basic concept. It is a common understanding that the government was formed in order to arrange a better country. If they were to legalize substances and other things that would only be detrimental to society, then the government would not be helping to form a greater country. The officials whom are elected into office have the responsibility to do things that will not cause destruction for our citizens. Therefore, the government should under no circumstances implement programs that will only be harmful for Americans. Societies in general are just better off without the legalization of things that are destructive and unsafe. Take two different cities for example. In one of these cities, it is legal for everyone to get in violent and uncontrollable fights every time that they have a problem with another person. In another city, this kind of fighting is illegal and there is strict enforcement against that type of behavior. Where would you want to ...

Sunday, October 20, 2019

Josephine Cochran, Inventor of the Dishwasher

Josephine Cochran, Inventor of the Dishwasher Josephine Cochran, whose  grandfather  was also an inventor and was awarded a  steamboat  patent,  is best known as the inventor of the dishwasher. But the history of the appliance goes back a little further. Learn more about how the dishwasher came to be and Josephine Cochrans role in its development.   Invention of the Dishwasher In 1850, Joel Houghton patented a wooden machine with a hand-turned wheel that splashed water on dishes. It was hardly a workable machine, but it was the first patent. Then, in the 1860s, L. A. Alexander improved the device with a geared mechanism that allowed the user to spin racked dishes through a tub of water. Neither of these devices was particularly effective. In 1886, Cochran proclaimed in disgust, If nobody else is going to invent a dish washing machine, Ill do it myself. And she did. Cochran invented the first practical dishwasher.  She designed the first model in the shed behind her house in Shelbyville, Illinois.  Her dishwasher was the first to use water pressure instead of scrubbers to clean the dishes. She received a patent on December 28, 1886. Cochran had expected the public to welcome the new invention, which she unveiled at the 1893  Worlds Fair, but only hotels and large restaurants were buying her ideas. It was not until the 1950s that dishwashers caught on with the general public. Cochrans machine was a hand-operated mechanical dishwasher. She founded a company to manufacture these dishwashers, which eventually became KitchenAid. Biography of Josephine Cochran Cochran was born to John Garis, a civil engineer, and Irene Fitch Garis. She had one sister, Irene Garis Ransom. As mentioned above, her grandfather  John Fitch  (father of her mother Irene) was an inventor who was awarded a  steamboat  patent. She was raised in  Valparaiso, Indiana, where she went to private school until the school burned down. After moving in with her sister in  Shelbyville, Illinois,  she married William Cochran on October 13, 1858, who returned the year before from a disappointing try at the  California Gold Rush and went on to become a prosperous dry goods merchant and  Democratic Party  politician. They had two children, a son  Hallie Cochran who died at age 2, and a daughter Katharine Cochran. In 1870, they moved into a mansion and began throwing dinner parties using heirloom china allegedly dating from the 1600s. After one event, the servants carelessly chipped some of the dishes, causing Josephine Cochran to find a better alternative.  She also wanted to relieve tired housewives from the duty of washing dishes after a meal.  She is said to have run through the streets screaming with blood in her eyes, If nobody else is going to invent a dish washing machine, Ill do it myself! Her alcoholic husband died in 1883 when she was 45 years old, leaving her with numerous debts and very little cash, which motivated her to go through with developing the dishwasher. Her friends loved her invention and had her make dishwashing machines for them, calling them Cochrane Dishwashers, later founding the Garis-Cochran Manufacturing Company.

Saturday, October 19, 2019

Media Sensationalism Research Paper Example | Topics and Well Written Essays - 2500 words

Media Sensationalism - Research Paper Example It is a hallmark of playing with the public emotions in order to create a picture that is intended by government agents or terror groups. Some of the tactics normally employed include editorial biases, exaggeration, deliberate obtuse information that is intended to play with public emotion. Besides, it encompasses magnifying trivial information in order to appear loud and sensible2. Media sensationalism appears to have thrived best during the American September 11, 2001 terror attack and subsequent events. Notably, as the Bush administration strived to keep bold face after terror act, the reality of the eventually created public discontent on the role of security agents and the government in safeguarding its people. It was a devastating event that left 3031 people dead and many maimed. The paper explores how media sensationalism has since evolved as a terrorist tool and as a counter-terrorism weapon. Without communication, there would be no terrorism. Though it existed prior to mass media, terror groups have begun using mass media as a tool to discredit perceived success on the war on terror. Most notably, the Islamist extremist groups such as ISIS have used mass media as a war tool. Dial H-I-S-T-O-R-Y video clip by Johan Grimpez in 1997 reflects a medium and the terrorist conflict way back before the September 11, U.S terror attack. The video offers a historical chart of airplane hijacking and how progressive television coverage became more and more deadly. It centers on an imagined conversation between a terrorist and a novelist. As the video progresses, media coverage increases leading to inward society shock on the reality of plane hijack by the terrorist. The media coverage of incidence serves to create societal tension. Mouna Abdel-Majid, a member of PLO, tells the reporter that westerners have fought beyond their territory, and they were now avenging3. Notably, they engage in exchange

Friday, October 18, 2019

Goods Design Research Paper Example | Topics and Well Written Essays - 2500 words

Goods Design - Research Paper Example Donald Norman moved away from mainstream scientific thinking by transforming his quest for enhancement of life. His streams of thoughts analyze an object not merely by its proposed use but its interaction with the user. Beyond serving a use an object has intrinsic ability to appeal to the user’s subconscious. This ability is attached subjectively based on the user moods, preferences and expectations. Norman believes that an attractive design is capable of creating pleasant experiences. He also believes that aesthetically pleasing objects usually appear more effectives by virtue of their sensual appeal. He suggested that although this ability did not influence the usability of the object it however influenced motivation of the user to perform the intended task. Cognitive thought processing takes place in either depth first processing that minimized distractions or breath first processing that takes advantage of the distractions and converts them into creative ideas (Norman, 200 7). Cognition is objective since it focuses more on the feasibility of the concepts on which the design is based. This suggests that engineers and designers produce items that are human centered in as far as reducing stress induced by the product since this would interfere with the user’s concentration. ... Items that are incorporate features such as color, shapes, smell that attract positive emotion in the user motivate better work performance (Norman, 2007). They inspire broad thinking and creativity by increasing tolerance to minor difficulties and flexibility at finding solutions. Pleasure derived from the physical appearance or functioning of the items induces positive effects broadening creativity and tolerance to blockage. He concludes on the notion that attractive things work better which is not entirely based on cognition of usability. According to him a good design must possess both usability and aesthetic value. Marketing considerations must be integrated in the manufacturing process and placement in the market. The items should be functional, affordable and pleasurable to own and use (Norman, 2007). Norman concludes that the positive affects of a design usually enhance creativity and this make those designs which are human centered to be essential for situations or tasks whi ch are stressful and this how Donald Norman emphasized on the importance of design in creating pleasant emotions. 2. Philosophy a crash course Philosophy refers to the academic discipline that exercises reasoning and logic with an attempt to understand reality and develop answers to fundamental questions about life, knowledge, morality and human nature (Irwin and Gracia, 2007). Due its generalized ideas and interrogation of thoughts this field of study is often perceived to ask questions that are rhetorical and interfering with common belief systems. Students shun philosophy out of its complexity and use of reasoning and logic to develop knowledge and test existing systems. Popular culture on the other

Russian - Ukrainian relations since 1991 Essay

Russian - Ukrainian relations since 1991 - Essay Example The most significant new states resulting from the break-up of the Soviet Union are unquestionably Russia and Ukraine. Referred to as the â€Å"big two†, Russia’s population at the time of the break-up was at 150 million while Ukraine’s population was at 50 million. More importantly, Ukraine is the second largest post-Soviet state after Russia. As Ukraine seeks to establish itself as an independent nation and to forge ties with Western powers, Russia is determined to establish itself as an empire and is therefore focused on obtaining and sustaining both regional and international power. Arguably, there is an underlying ideology that fuels Russia’s drive to obtain and sustain regional and international power. From the perspective of the Russian Nationalist, Russia maintains a separate identity from the West and Ukraine provides the border between the West and Russia. Therefore, looked at from the Russian nationalist perspective, it is not possible for Ukraine to exist as a state independent of Russia. This research study argues that this is the principle theme underlying Russia’s foreign policy and is also the main source of tension in the relationship between Russia and Ukraine since 1991. In order to substantiate this argument, this paper is divided into three main parts. The first part of this paper describes the events leading up to the break-up of the Soviet Union and how those events left Russian-Ukrainian relations in 1991 at the start of the post-Soviet era. The second part of this research study analyses Russia’s foreign policy after 1991. ... ..16 B. The Orange Revolution†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...21 C. Relations During Yuschenko and Tymoshenko’s Administration..24 D. The Return of Yanukovich:the Sevastopol Deal and Energy Supplies†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..29 V. Conclusion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.34 Bibliography†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...36 I. Introduction The most significant new states resulting from the break-up of the Soviet Union are unquestionably Russia and Ukraine. Referred to as the â€Å"big two†, Russia’s population at the time of the break-up was at 150 million while Ukraine’s population was at 50 million.5 More importantly, Ukraine is the second largest post-Soviet state after Russia.6 As Ukraine seeks to establish itself as an independent nation and to forge ties with Western powers, Russia is determined to establish itself as an empire and is therefore focused on obtaining and sustaining both regional and international power.7 Arguably, there is an underlying ideology that fuels Russia’s drive to obtain and sustain regional and international power. From the perspective of the Russian Nationalist, Russia maintains a separate identity from the West and Ukraine provides the border between the West and Russia. Therefore, looked at from the Russian nationalist perspective, it is not possible for Ukraine to exist as a state independent of Russia.8 This research study argues that this is the principle theme underlying Russia ’s foreign policy and is also the main source of tension in the relationship between Russia and Ukraine since 1991. In order to substantiate this argument, this paper is divided into

Thursday, October 17, 2019

Spirituality,Religion,and Social Work Research Paper

Spirituality,Religion,and Social Work - Research Paper Example The relationship between religion, spirituality and social work, however, is not a recent phenomenon, but in fact has existed historically and share a consistent relationship. Such a positive and co-dependent relationship between religion, spirituality and social work, can be attributed to the Postmodernist society we live in today, where there has been a steady and systematic increase in the introduction of new social work policies, which assimilate religion and spirituality; and where the social workers, are known to have a more positive approach towards the inclusion of religion and spirituality within the spheres of social work. There have been various studies which have documented the effect, introduction, assimilation and impact of religion and spirituality within the domains of social work (Furman, Benson, Canda, & Grimwood, 2005; Sheridan & Amato-Von Hemert, 1999; Sheridan, Bullis, Adcock, Berlin, & Miller, 1992). This paper, discusses the various signifcance of the problem, and the impact of such an inclusion on social work and workers. Definition and Meaning of Terms: Religion and Spirituality These terms are defined in various ways by different authors, and research literature on the subject implies that there is no one clear or specific definition for either of these terms. Hence defining the terms in a precise manner has been a challenging task for the authors, since it encompasses a wide area of subjects and concepts. However for the purpose of this study, a general and commonly used definition is taken into consideration. Spirituality is defined as: "a complex, intrapsychic dimension of human development† (Derezotes, 1995, p.1) â€Å"the relationship of the human person to something or someone who transcends themselves† (Bullis, 1996, p. 2), â€Å"devotion to the immaterial part of humanity and nature† (Barker, 1995, p. 363), â€Å"the human search for purpose and meaning of life experiences† (Sheridan & Amato-von Hemer t, 1999, p. 129), â€Å"a relationship to force greater than oneself† (Netting, Thibault & Ellor, 1990), and â€Å"the essence of the individual† (Carroll, 1997, p. 27), or â€Å"one’s basic nature† (Carroll, 1998, p. 2). Religion on the other hand is defined as: â€Å"the external de?nition of faith† (Joseph, 1988, p. 444), â€Å"a search for the signi?cant in ways related to the sacred† (Pargament, 2002, p. 169), â€Å"an organized set of beliefs and practices of a faith community† (Furman & Chandy, 1994, p. 21), â€Å"believing† (Gotterer, 2001, p. 188), and the â€Å"acceptance of a particular set of beliefs and ethics† (Cascio, 1998, p. 524). Thus, the definitions of spirituality and religion in general, are more or less focused on the general meaning of the terms and the areas it encompasses. There is however a subtle difference between the two, as observed from the literature. The concept of spirituality may also include a special reference to the relationship between individuals, the environment to which they belong, their traditions, customs or heritage or any higher power in which they believe (Canda, 1988; Dudley & Helfgott, 1990; Furman, Benson, Canda, & Grimwood, 2005; Joseph, 1988; Krieglstein, 2006; Hodge & McGraw, 2006). Religion on the other hand, is comparatively a narrow term, albeit more structured with regard to the beliefs, or rules followed by a community or an organization. However, there is a slight difference of opinion among various researchers and practitioners with regard to the difference between the two terms while yet others do not believe in such differences. According to some religion is more focused on communities while spirituality is an individual thing, while yet others question the

General Electric (GE) Assignment Example | Topics and Well Written Essays - 2500 words

General Electric (GE) - Assignment Example There are numerous core competencies and capabilities of the company which act as the major drivers of success and sustainability of the business in the global corporate segment. The success of General Electric has been rooted to the use of effective corporate and strategic management systems in the business. The company has also been revitalised from time to time through the induction of adopting and self-confidence tools like Change Acceleration Process (CAP) to different types of business units in the various industries of operation for the segments of the conglomerate (Chaffee, 2005). General Electric was the first ever company in the global frontier which systematically applied multiple strategic and corporate management concepts and strategies simultaneously within the business verticals. The success and strong performance of GE has also been driven by other factors like strong corporate portfolio management functions, management of talent and movement of ideas (Cameron, 2012). The adoption of three key companywide performed and growth initiatives including Six Sigma Quality, services and globalization have enabled GE to integrate higher levels of sustainability in the business. Another core capability of the company is that many of the large business segments of the business are able to differentiate their outputs with the production of high quality goods and services while at the same time controlling the costs of operations incurred for per unit of the produced goods.

Wednesday, October 16, 2019

Spirituality,Religion,and Social Work Research Paper

Spirituality,Religion,and Social Work - Research Paper Example The relationship between religion, spirituality and social work, however, is not a recent phenomenon, but in fact has existed historically and share a consistent relationship. Such a positive and co-dependent relationship between religion, spirituality and social work, can be attributed to the Postmodernist society we live in today, where there has been a steady and systematic increase in the introduction of new social work policies, which assimilate religion and spirituality; and where the social workers, are known to have a more positive approach towards the inclusion of religion and spirituality within the spheres of social work. There have been various studies which have documented the effect, introduction, assimilation and impact of religion and spirituality within the domains of social work (Furman, Benson, Canda, & Grimwood, 2005; Sheridan & Amato-Von Hemert, 1999; Sheridan, Bullis, Adcock, Berlin, & Miller, 1992). This paper, discusses the various signifcance of the problem, and the impact of such an inclusion on social work and workers. Definition and Meaning of Terms: Religion and Spirituality These terms are defined in various ways by different authors, and research literature on the subject implies that there is no one clear or specific definition for either of these terms. Hence defining the terms in a precise manner has been a challenging task for the authors, since it encompasses a wide area of subjects and concepts. However for the purpose of this study, a general and commonly used definition is taken into consideration. Spirituality is defined as: "a complex, intrapsychic dimension of human development† (Derezotes, 1995, p.1) â€Å"the relationship of the human person to something or someone who transcends themselves† (Bullis, 1996, p. 2), â€Å"devotion to the immaterial part of humanity and nature† (Barker, 1995, p. 363), â€Å"the human search for purpose and meaning of life experiences† (Sheridan & Amato-von Hemer t, 1999, p. 129), â€Å"a relationship to force greater than oneself† (Netting, Thibault & Ellor, 1990), and â€Å"the essence of the individual† (Carroll, 1997, p. 27), or â€Å"one’s basic nature† (Carroll, 1998, p. 2). Religion on the other hand is defined as: â€Å"the external de?nition of faith† (Joseph, 1988, p. 444), â€Å"a search for the signi?cant in ways related to the sacred† (Pargament, 2002, p. 169), â€Å"an organized set of beliefs and practices of a faith community† (Furman & Chandy, 1994, p. 21), â€Å"believing† (Gotterer, 2001, p. 188), and the â€Å"acceptance of a particular set of beliefs and ethics† (Cascio, 1998, p. 524). Thus, the definitions of spirituality and religion in general, are more or less focused on the general meaning of the terms and the areas it encompasses. There is however a subtle difference between the two, as observed from the literature. The concept of spirituality may also include a special reference to the relationship between individuals, the environment to which they belong, their traditions, customs or heritage or any higher power in which they believe (Canda, 1988; Dudley & Helfgott, 1990; Furman, Benson, Canda, & Grimwood, 2005; Joseph, 1988; Krieglstein, 2006; Hodge & McGraw, 2006). Religion on the other hand, is comparatively a narrow term, albeit more structured with regard to the beliefs, or rules followed by a community or an organization. However, there is a slight difference of opinion among various researchers and practitioners with regard to the difference between the two terms while yet others do not believe in such differences. According to some religion is more focused on communities while spirituality is an individual thing, while yet others question the

Tuesday, October 15, 2019

Freedom of speech Essay Example | Topics and Well Written Essays - 250 words - 1

Freedom of speech - Essay Example It is also illegal to create graffiti on legal artistic surfaces such as canvas and wood. Young artists such as Lindsey Vincenty cannot express themselves through their art since the New York law does not allow them to, and yet the constitution of the US allows them to express themselves freely (Miller and Jentz 55). I think that the New York law makers should re-examine their anti-graffiti laws to enable young artists like Vincenty to enjoy their freedom of speech and expression. Vincenty and many other like her only want to legally enjoy what the constitution entitles them to, they are not after creating harmful graffiti. In any case, if what Vincenty and the other young artists in New York are doing is wrong, that is, if their form of self-expression is wrong, then all other forms of expression should be banned as well. It is not fair that other people in the city can talk and write about their opinions and ideas, whereas young artists are not given the same chance to express them selves. In my opinion therefore, the court should grant Vincenty and others their request to be allowed to legally express themselves in the form of graffiti, as long as the graffiti is not harmful. Work Cited Miller, Roger L. and Gaylord A. Jentz.

Monday, October 14, 2019

The Handmaids tale Essay Example for Free

The Handmaids tale Essay Moreover, Offred is constantly looking for a way out, as she is hopeful that there is a resistance fighting back. She refers to this in one of her many daydreams, where she hopes for her husband, who disappeared during the overtake: â€Å"He made contact with the others; there must be a resistance, a government in exile. Someone must be out there, taking care of things. I believe in the resistance, I believe there can be no light without shadow; or rather no shadow unless there is also light. † (Atwood 130) Though she does not know anything for certain, the thought of him, her husband, fighting back and the hope that she may one day join him and the others – combined with her rebellious actions gives Offred strength to move forward with her life. Very much also a non- conformist is Offred’s long lost friend Moira. Moira was also forced into the role of a Handmaid; though, after a short period of time she became lethargic and, through a faking an illness, snuck out of the household that she had been staying at and found herself at Jezebels (an illegal strip club). Moira found her drive in becoming her own person, very unique from the conformed people, especially women that the government created. She was a powerful female character who stood up for herself and did what she had to, to get her way: Moira had power now, shed been set loose, shed set herself loose. She was now a loose woman. (Atwood 167) Moira goes against all norms, breaks free from the conformity and overall, participates in illegal activity – all in order to look for resistance and show that she is not owned by anyone, officially, or not. These two women, Offred and Moira, do not follow the conformity placed upon them; instead, they fight back, and from there gain willpower to stay happy and to push forward into situations that have the potential to make a difference in society, not only for themselves but also for the people around them. Atwood’s portrayal of both conformists and non-conformists serves as a commentary of women’s role in society. By contrasting the two types of characters, Atwood demonstrates the differences women are able to make in society if they oppose the conformist pressures of the male dominated world. In the novel, as discussed earlier, both the aunts and the wives are conformists; Atwood does not even give them personal names – they are usually referred to as a whole, with no distinctive characteristics. These women are dismissed as little more than bystanders, as they do not make their own decisions or stand up for their beliefs; instead, they merely go along with what others tell them. Contrary to these women are Offred and Moira, the non-conformist characters. These women are not afraid to take charge and fight against what is being forced upon them as ‘right. ’ In their roles, Offred and Moira are making, or attempting to make, a difference in their society by standing up for their morals and opinions. This therefore makes them strong female characters. Ultimately, it is not clear whether or not Offred is successful in finding the resistance; but, unlike the women who conformed, Offred at least attempted to make changes in her life so that she could be happy. Atwood thus uses the contrast between the conformist and non-conformist characters to demonstrate the effects of following the rules and the effects of going against them. The Handmaid’s Tale serves as a commentary about the role of women in society and the chances that they have to make a difference. Atwood’s overall theme is that women need to stand up for themselves in order to be happy and be in control of their lives. Works Consulted: Atwood, Margaret. The Handmaids Tale. Boston: Houghton Mifflin, 1986. Print. Show preview only The above preview is unformatted text This student written piece of work is one of many that can be found in our GCSE Margaret Atwood section.

Sunday, October 13, 2019

The Critical Legal Studies Movement

The Critical Legal Studies Movement The Critical Legal Studies (CLS) movement came to the fore in the United States (US) in the 1970s. This movement is a body of like-minded thinkers who claim to attack the virtues that they say are proclaimed by the liberal legal system. It is a radical theoretical movement which rejects the distinction between law and politics and the notion that law can be neutral and value free. The movement proposes the integration of law and social theory. Since the Critical Legal Studies movement is relatively new, its value as a theory of law is still being assessed, but despite its continual development it has given much of interest to thinking about the law. Indeed, like other sceptical theories it may undermine the coherent world of law which legal academics and practitioners tend to portray. In Britain, the Critical Legal Conference was formed in 1984.  [1]   Although CLS has been largely a US movement, it was influenced to a great extent by European philosophers, such as nineteenth-century German social theorists Karl Marx, Friedrich Engels and Max Weber; Max Horkheimer and Harberd Marcuse of the Frankfrut School German social philosophy; the Italian Marxist Antonio Gramsci; and poststructuralist French thinkers Michel Foucault and Jacques Derrida, representing respectively fields of history and literary theory. CLS has borrowed heavily from legal realism, the school of legal thought that flourished in the 1920s and 1930s. Like CLS scholars, legal realists rebelled against accepted legal theories of the day and urged more attention to the social context of the law. Among noted CLS scholars Roberto Mangabeira Unger, Robert W. Gordon, Mark Kelman, Peter Gabel, Morton J. Horwitz, Dunkan Kennedy and Katherine A. Mackinnon.  [2]   The founders of CLS found a yawning absence at the level of theory, fundamentally convinced that law and politics could not be separated. How could law be so tilted to favour the powerful, given the prevailing explanations of law as either democratically chosen or the result of impartial judicial reasoning from neutral principles? Yet how could law be a tool for social change, in the face of Marxist explanations of law as mere epiphenomenal outgrowths of the interests of the powerful? CLS scholars have influenced try to explain both why legal principles and doctrines do not yield determinate answers to specific disputes and how legal decisions reflect cultural and political values that shift over time. They focused from the start on the ways that law contributed to illegitimate social hierarchies, producing domination of women by men, nonwhites by whites, and the poor by the wealthy. They claim that apparently neutral language and institutions, operated through law, mask relationship s of power and control. The emphasis on individualism within the law similarly hides patterns of power relationships while making it more difficult to summon up a sense of community and human interconnection. Joining in their assault on these dimensions of law, CLS scholars have differed considerably in their particular methods and views.  [3]   One of the characteristic of CSL is that it has been rejected formalism. Formalism has tended to be the fall back position of liberal legal thinking when forced to confront the question: how can a legal system give the kinds of neutral decisions expected of it. Formalists, as CLS characterise them,  [4]  circumvent this problem by insisting that the judge is not imposing his or anyone elses values but merely interpreting the words of the law. By separating core and penumbra Hart could be taken to admit the problem by his indulgence that the judge had to have recourse to discretion in interpreting the penumbra of legal rules. CLS theorists also share the related view that the law is indeterminate. They have shown that using standard legal arguments, it is possible to reach sharply contrasting conclusions in individual cases. The conclusions reached in any case will have more to do with the social context in which they are argued and decided than with any overarching scheme of legal reasoning. Moreover, CLS scholars argue that the esoteric and convoluted nature of legal reasoning actually screens the laws indeterminacy. They have used the ideas of deconstruction to explore the ways in which legal texts are open to multiple interpretations. The CLS thesis refutes the claim that traditional legal scholarship produces rules and principles of law which guide human behaviour. Both legal formalism and positivism, which look upon law as a system of rules which are rationally made, are repudiated. Traditional legal scholarship treats the law as objective and neutral. The CLS claims that law can not be objective because human and social realities always manifest themselves in the legal discourses. Roberto Mangabeira Unger, who teaches at Harvard Law School and is widely regarded as the intellectual leader of the movement, now offers the public a short manifesto he describes as more a proposal than a description. It is an ambitious and impressive undertaking. It also defies summation. It is a carefully crafted statement with ideas interlocked like a chain-link fence that stretches as far as the eye can see. And the full purport of his message can only be appreciated by an attentive reading. Even so, five themes seem central to his argument. There were two distinct stages in the role of law in western societies before the modern era. First it served to establish and defend social hierarchies and social class divisions. Toward the end of the 18th century, however, it was put to the revolutionary task of protecting rights of individuals irrespective of their social rank or class. In this country the founding fathers relied on democracy (created by our public law, the Constitution) and the market (fostered by private law, notably contract) to give form and limits to those rights.  [5]   By the 20th century the context in which American law operated had drastically changed. Social arrangements sanctioned by law had come to include an array of hierarchies of economic power and pernicious social distinctions protected as rights by the very legal system created to establish individual freedom and equality. The politics of democracy and the blind forces of the market proved woefully inadequate to govern a society increasingly dominated by modern science and technology. Hence there is a compelling need to restructure our social order to make it compatible with freedom and equality. The way to accomplish this reconstruction, according to Roberto M. Unger, is not through classical revolution of the kind Marx advocated, brought about by an alliance between disaffected elites and the downtrodden. Rather law must be reinvented to give it a revolutionary new purpose: to lead the dismantling of the various hierarchies of power and privilege that through perversions of the legal process have come to threaten the higher values of our society.  [6]  Of property law, he says that it has its own inbuilt legal market which is a constitutional interest with its own legal structure in a democracy. According to him, the situation is fraught with ambiguity and indeterminacy, because of the abstract nature of the concept of rights. With respect to contract law, Unger explains that contract law allows freedom to contract, but that this is promptly contradicted by other principles which say that people can only bind themselves in contract for what the law allows. Unger present s an argument on formalism which states that every doctrine relies on some view of human associations which are right and realistic in social life. The lawyer needs a theory as his guiding vision, which prevents him from seeing legal reasoning as a game of analogies. To Unger, reliance on analogies leads to analogy-mongering, and this must stop. He claims that this received wisdom is challengeable as wrong, and to do this one should rely on a normative theory of a branch of law supplied by the CLS. This is Ungers deviation doctrine, which embellishes the CLSs nihilistic view of law. Mark G. Kelman examines the importance to criminal law of the stage that precedes legal analysis. His argument is that legal argument has two phases: interpretive construction and rational rhetoricism, and that the former, a vital step which undercuts the authority of the latter, goes virtually unexamined.  [7]  For example, the result of a case may depend on weather the defendants act is set in a board or narrow time frame. This issue has come to a head with a series of cases where battered women have murdered their husbands and the scope of the provocation defence has been tested.  [8]  If a broad time frame as been used she may have defences of provocation, even self-defence; in a narrow time frame she has committed murder. There is no meta-theory to determine the appropriate time frame; the decision accordingly is unreasonable. There are some techniques which the CLS have deployed in analyzing legal texts, namely Trashing, Deconstruction, Genealogy, etc. Leading CLS scholar Mark G. Kelman defends trashing against mainstream academic critics, claiming that the discrediting of accepted legal argument is good According to him the most frequently recurring theme in the attacks on our technique, the more-or-less hysterical counter-Revolution against Trashing. It is abundantly apparent that the vast preponderance of mainstream American legal academics were told (repeatedly) by their moms and dads, If you dont have anything nice or constructive to say, say nothing at all.  [9]   Again he stated that law-and-economics studies of private law rules have not actually analyzed the concrete implications of rule choices on particular occasions, pretensions of policy relevance to the contrary. Instead, they have again and again simply derived apologies for existing arrangements from a highly general and theoretical economic vision. There are two politically central insights of mainstream private law and economics scholarship: (1) In situations involving strangres (where markets cannot work because of transaction costs), proper legal rules that establish implicit fees for harming others can be applied to concrete cases so that parties who interact to create a joint cost will take all cost-justified, damage-averting precautions; and (2) in situations involving those in contractual relationships, competitive markets function in such a way that buyers inevitably get whatever they desire at the lowest possible price a [*308] price that is the sum of the production cost of the desired good and a normal profit sufficient to prevent industry exit. One goal, if not an inevitable effect, of trashing is to destabilize a variety of theoretical world views (and thus, one would hope, related [*328] commonsense world views) that imply the beneficence or inexorability of social life as we see it. Of course, asserting that there must be a causal connection between the high-level apologetics of the intelligentsia and the everyday mediating political ideals that help us organize and make sense of daily interactions would be patently ridiculous. But one can discern at least a close family resemblance between elaborate, mandarin apologetics and the more ordinary, complacency-inducing, commonsensical bits of wisdom without straining credulity.  [10]   According to Robert Gordon Decontruction is one of the CLS techniques best work is a familiar work kind of left-wing scholarship, unmasking the often unconscious ideological bias behind legal structures and procedures, which regularly makes it easy for business groups to organise collectively to pursue their economic and political interests but which makes it much more difficult for labour, poor people, civil rights groups to pursue theirs.  [11]   CLS claims that mainstream legal thought acts to reify; it does this by translating social practices into things. For example, the relation between employer and employee brings about a range of consequences and expectations for both parties. The terms confirm or foster an implicit hierarchy; both employer and employee will expect the latter to follow instructions and generally defer to the former. Another way to heighten awareness of the transitory, problematic, and manipulable ways legal discourses divide the world is to write their history under the Genealogy technique. Some critics charge that CLS work hampers progressive political movements by challenging the idea of the subject and human agency. Others view CLS work as unimportant or failing because of inadequate development of specific policies, strategies, or constructive direction. CLS is faulted for implying that simply changing how people think about law will change power relationships or constraints on social change, although a fair reading indicates that Crits simply treat changes in thought as a necessary but insufficient step for social change. Feminists and Critical Race Theorists object that conventional critical legal studies employ a critique of rights that neglects the concrete role of rights talk in the mobilization of oppressed and disadvantaged people. Robert Gordon has responded with a warning that even such mobilization efforts must be done with an experimental air and full knowledge that there are no deeper logics of historical necessity that can guarantee that what we do now will be justified later. Total Word Count: 2110.

Saturday, October 12, 2019

Cross Cultural Negotiations :: essays research papers

Cross cultural negotiation is one of many specialized areas within the wider field of cross cultural communications. By taking cross cultural negotiation training, negotiators and sales personnel give themselves an advantage over competitors. There is an argument that proposes that culture is inconsequential to cross cultural negotiation. It maintains that as long as a proposal is financially attractive it will succeed. However, this is a naà ¯ve way of approaching international business. Let us look at a brief example of how cross cultural negotiation training can benefit the international business person: There are two negotiators dealing with the same potential client in the Middle East. Both have identical proposals and packages. One ignores the importance of cross cultural negotiation training believing the proposal will speak for itself. The other undertakes some cross cultural training. He/she learns about the culture, values, beliefs, etiquette and approaches to business, meetings and negotiations. Nine times out of ten the latter will succeed over the rival. This is because 1) it is likely they would have endeared themselves more to the host negotiation team and 2) they would be able to tailor their approach to the negotiations in a way that maximises the potential of a positive outcome. Cross cultural negotiations is about more than just how foreigners close deals. It involves looking at all factors that can influence the proceedings. By way of highlighting this, a few brief examples of topics covered in cross cultural negotiation training shall be offered. Eye Contact : In the US, UK and much of northern Europe, strong, direct eye contact conveys confidence and sincerity. In South America it is a sign of trustworthiness. However, in some cultures such as the Japanese, prolonged eye contact is considered rude and is generally avoided. Personal Space & Touch: In Europe and North America, business people will usually leave a certain amount of distance between themselves when interacting. Touching only takes place between friends. In South America or the Middle East, business people are tactile and like to get up close. In Japan or China, it is not uncommon for people to leave a gap of four feet when conversing. Touching only takes place between close friends and family members. Time: Western societies are very ‘clock conscious? Time is money and punctuality is crucial. This is also the case in countries such as Japan or China where being late would be taken as an insult. However, in South America, southern Europe and the Middle East, being on time for a meeting does not carry the same sense of urgency.

Friday, October 11, 2019

Lifestyle Change Assignment

We would also look to see how his behaviors in the morning can influence behaviors later In the day. Does he eat a large lunch because the donuts and coffee TLD hold him till noon? Does he drink another three cups of coffee at work because he Is feeling sluggish? After assessing his behavioral chain, we could then determine what the consequences are and construct strategies to help him to break one, or multiple, areas of the behavioral chain. 3. What cognitive strategies wants to be a size 8 for her high school reunion in three months' time?I would let her know that although I could possibly help her lose some weight in three months, to drop down to a size 8 would be more of a long-term goal. I would reassure her that she would be Just as beautiful at the high school reunion whether a size 22 or size 8. I could help her try and reach a goal of a size 18 or 20, and tone up a body part that she can show off (such as arms or legs). I would also refer her to a nutritionist who could prob ably help her, more than me, with the quick short-term weight loss that she wants. 4.Name three metaphors you could use to make a client feel okay about having relapses in their efforts to switch too healthier diet. One is a metaphor about a baby walking. Babies fall a lot when learning to walk, but we keep encouraging them. We don't tell them â€Å"forget it-?you will never walk†. A second metaphor is using football to demonstrate relapses. In football the team's long-term goal is to win. But the team also has a short-term goal of gaining yardage. Even though the team may not gain any yardage they don't give up the game; they keep playing working towards he long-term goal of winning.I will tell the client to think of the other times he has relapsed, and think how he still came back, and how much he has gained in that period of time. My favorite metaphor from the internet is: saying â€Å"Oh Eve already ruined my good eating today I'll Just eat crap† is like saying â⠂¬Å"Oh I dropped my phone on the floor I'll Just smash it till it breaks†. 5. The three-step protocol for behavior management/ lifestyle coaching is: ; Assessment ; Teaching ; Evaluation Why are these steps important? The only way to establish the clients concerns or goals is with an assessment.It also helps establish rapport between the lifestyle coach and client. The lifestyle coach needs to gather information from the client to learn about his stages of change, behaviors, situation, and family history, expectations, previous behavior change attempts, and exercise history. These help the lifestyle coach to modify plans and support especially for that client. Because most of a person's behavior are behaviors they have learned, they must learn how to change their negative behaviors. It is essential for the coach to teach the client.The teacher may give the client verbal feedback or describing observations. With the verbal feedback and/or enlightened by observations, the studen t can learn behavior modification. Evaluation is also important. Evaluation should be continuously evaluating the effectiveness of the coaching and client efforts. It is used to adjust and modify the goals, implementation, strategies, and effort. Without evaluation there is no way to establish if goals have been met or if the process is successfully working or helping.

Thursday, October 10, 2019

Employment responiblities and right in health Essay

1.1 Disciplinary procedures Discrimination Minimum wage Hours worked Health and safety Holiday’s entitlements Redundancy and dismissal Training Union right and consultation 1.2Employment rights Equalities and Discrimination Health and safety 1.3There has to be rules and protection for workers, owners of businesses and factories have never given anything to the workers without being forced to, shorter hours, paid holidays, proper safety protection, rising the age a child can be employed. All these above have to be legislated for the owners to obey the laws. It also helps us the employer and the employee. 1.4looks at your contract Handbook, Job description, Policy documents, Terms and conditions Basic rights Discrimination issues Information source Health and safety Work experience Bullying in the Workplace 2.1 My contract shows me the start date of my contract started. What hours I will be doing in the week. How much I get paid an hour and when it will get paid in my bank. What holidays I am entitled to, For the sickness pay and conditions there is no contractual sickness/injury payment scheme in  addition to SSP, if there is a capability/disciplinary issues it explains what how you should look in the handbook and what part of the hand book you need to look at. If you have a grievance it tells you to raise it with your manager either verbally or in writing. It tells you how many week notice you have to give for termination for you and the employee. 2.2 On my pay statement it shows the breakdown of all the hours I have worked thought out the month. It also shows how much national insurance and tax I have paid, what tax period it is. How many days holidays I have taken and have left. It also tells me my pay roll number. It has the gross pay which is how much you have earned before tax and at the bottom off the wage slip it tells you how much you come out with after the tax has been taken off. 2.3 Submit a formal written grievance to the line manager, who will make every effort to hear your grievance within five working days, if we need help putting are point across we can ask a colleague or an accredited trade union official to be present to help explain. If you are not happy with the outcome, tell the person who dealt with the grievance that you would like to take it further. Submit a formal written appeal to the director within five working days of receiving written confirmation you need to include an explanation of why you are unhappy with the original decision. Once a decision is made at the appeal stage is final. 2.4Your name Address/telephone number 2.5The aim of the policy is to ensure no job applicant or employee is discriminated against either directly or indirectly on any unlawful ground. The managing director has overall responsibility for ensuring that this policy is implemented in accordance with the appropriate statutory requirements and full account will be taken of all available guidance and in particular any relevant code of practice. Day to day training is the responsibility of the management who can call on specialised skills and knowledge within the home and from external sources for advice on training matters. Training will be arranged during normal working hours whenever possible but there may be occasions when employees will be required to attend training outside their normal working hours. All employees will be given a copy of the handbook at the beginning of their employment with the home. A copy of the handbook will always be on the premises. The home  recognises your rights either to join or not to join a trade union of your choice. You are required to take reasonable care of your own well being and that off your employees. The relevant health and safety notice are posted around the premises and you are expected to be familiar with their requirements. 3.1 Care assistant play a key role in supporting qualified professionals in hospitals, care homes and other health care environments. Depending on the individual role and setting, a care assistant may assist therapists or specialists by setting up equipment and providing hands on support by working directly with the patients in carrying out routine personal care duties. 3.2 I need to be monitoring the wellbeing of the clients. Making sure that they are eating well, making sure they are not losing any weight as this could be a medical condition and a doctor may need to be called, their personal hygiene as this could mean they are not capable to do this themselves. To ensure their medication is being taken correctly and if they are not to inform the office. Making sure they are safe in their own if there any safety issues the we need to ring the office and let the co-ordinator so they can get hold of the social work to find the best way to sort it out. 3.3 We need to be making sure that the individuals are proved with the right care for example making sure personal care is done, making sure they have taken their medicine and eating correctly support in their intellectual, social and emotional needs. Carrying out treatment or therapy. 3.4 Their roles are to regulate health and adult social care providers to protect and promote the health, safety and welfare of people who use health and social care services. They undertake the role for the general purpose of encouraging three things, the improvement of health and social care services, ensuring services focus on people who use services, and all that resources are used effectively and efficiently. To do them thing they need to register providers a common set of standards. These are the standards providers have a legal responsibility to meet and that people have a right to expect whenever or wherever they receive care. Monitor and inspect providers against regularly, at anytime in response to concerns. Undertaking themed inspections, themed reviews and specialist investigations base on particular aspects of care. 4.1 Home care manager Outreach worker Doctors Nurses Social worker Dental Health care scientists Care co-ordinator Team leaders 4.2 Hospitals Carehomes Careworkers Library Work placement 4.3 Pathway for a team leaders are: Well organised Positive attitude Able to work with plant equipment and complete some office work with computers Problem solving skills Good time management skills Able to provide management support with good communication skills which include motivational skills and decision making abilities 5.1 Winterbourne view was meant to help by assessing and treating patients so that they could have ordinary lives in their own home, but in 2011 some of the staff at winterbourne view got filmed slapping, hurting patients getting them on the floor. They also sat on them and lay on them so that the patients could not move; sometimes they would trap them under chairs to stop them from getting up. The patients were bullied, had water thrown at them. One lady was put in the shower with her clothes on, they swear, pulled hair and poking their eyes. After this was broadcasted on panorama there were 11 of its former care staff were sentenced to court. Some of the 11 got a jail sentence. 5.2 As the public have lots of concern about winterbourne view and other care homes one person said â€Å"the absence of transparency &  accountability is terrifying†. There was a lot of concern on the care sector and thinking there not just isolated instances as one lady said â€Å"there aren’t isolated instances, its cultural and its grown out of what happened in the care sector† but most of the public views on what happened was to see justice and the after care of the residents a gentlemen said â€Å"not only do I want to see justice to be seen but what is the after-care being given to the victims It’s not as simple moving them out, they have been throw hell they will need a lot of care to try and build their trust, heal the abuse and bad memories†. 5.3 The changes that have happened since winterbourne view is that CQC now take whisleblowing calls to ensure each one is tracked and chased until resolved. They now receive 500 calls a month. They also now carry out more unannounced inspections of high risk services, similar to winterbourne view. CQC carried out an extra 150 inspections of similar services and found out that almost half didn’t meet national standards. They focus on personalisation and prevention in social care and that commission should ensure services can deliver a high leave of support and care to people with complex needs or challenging behaviour. Also that services /support should be provided locally where ever possible. 5.4 The changes that have happened since Winterbourne View is that CQC now take whisleblowing calls to ensure that each one is tracked and chased until resolved. They now receive around 500 calls a month. Also they now carry out more unannounced inspections of high risk services similar to Winterbourne view. CQC carry out an extra off similar service and found out that half did not meet the national standard. They also focus on personalisation and prevention in the social care and that commission should ensure service can be deliver a high level of support and care to people with complex needs or challenging behaviour. Also the services/ support should be provided locally where possible.

Flipkart Case Study Essay

Flipkart.com is a story of the two young computer science graduates brothers Sachin Bansal (26) and Binny Bansal (25) from IIT-Delhi 2005 batch who left their jobs in amazon.com (an American multinational E-commerce company) in 2007 with a dream to become India’s top retail Outlet In E-commerce Industry. They came up with an idea to sell books including novels online. Flip kart’s timeline shows it was to start as a price comparison platform, but there weren’t enough e-commerce sites to compare. So, both the Bansals, who were colleagues at IITDelhi, and then at Amazon.com, thought, â€Å"why not start an e-commerce site?† That was the genesis of Flip kart. From an initial investment of Rs. 4 Lakh this So they started to make a website, although it was a bigger task to create a website with 50,000 titles but wouldn’t be impossible for IITians†¦ so finally they created which took about a month and a half to start a basic working website with 50,00 0 titles and grown our catalogue to over 1 Lakh available titles. On 5th September 2007 they launched the company’s URL i.e. Flipkart.com for the first time in just an apartment room. . The website was launched on 15th Oct 2007. Flip kart is an Indian ecommerce company headquartered in Bangalore, Karnataka. From a start-up with an investment of just four lakh rupees, Flip kart has grown into a 100 million revenue online retail giant in just five years. Flip kart focused on online sales of books initially. The process involved in online shopping for books has gone through drastic changes and is more secure right now. A customer could use our user-friendly web page to place an order, once the order is placed online – the book is taken off the online inventory. In case of unavailability – it will be purchased from a supplier. The Book will then get packed and couriered on the same day. Flip kart is currently tied up with around 12 courier service providers. Flip kart also use Indian Postal services to reach areas without courier providers. Logistics play an important role in our business. But it later expanded to electronic goods and a variety of other products. The key differentiators are Availability of variety of goods of various categories, online shopping experience on the site and post sales experience. Apart from this the Cash on Delivery service is also one of the main reasons which keep it apart from  other E- commerce portals. The cash-on-delivery model adopted by Flip kart has proven to be of great significance since credit card and net banking penetration is very low in India. . Flip kart offers multiple payment methods like credit card, debit card, net banking, e-gift voucher, and Cash on Delivery. IDEA Binny Bansal and Sachin Bansal saw a good opportunity in the market around e-commerce. Also, regular job was not as challenging. The excitement and satisfaction that comes with building something of a long lasting value is addictive enough for them to continue this. They started flipkart.com because they themselves felt the need for a good online book store. E-commerce sector is one of the toughest to get into in India. They believe that they can make a difference here. They wanted to create something which has a long lasting value and which we can be proud of. An attractive neutral name is what they looked for. Good domain names were hard to get. They were looking at names that did not just speak of books alone, but one that could suit any category of Products that we may add in future. Also, they wanted to have a catchy name with high recall potential. Flip kart could in simple terms mean ‘Flipping things into your Kart’. CURRENT POSITION OF FLIP KART Flip kart started with selling books. In 2010, they added to their catalogue media (including music, movies and games) and mobile phones and accessories. In 2011, product launches included cameras, computers, pens & office supplies, computer accessories, home and kitchen appliances, personal care, health care, gaming consoles, audio players and televisions. In 2012, product launches includes health & beauty products, Life style products which includes watches, belts, bags & luggage. In November 2011, Flip kart launched a new Electronic Wallet feature that allows shoppers to purchase credit to their Flip kart account using credit or debit cards, and can subsequently be utilised to make purchases on the site, as and when required. From June 2012, Flip kart allowed people to buy toys, posters and from October 2012, Flip kart entered into apparel retailing. ACQUISITIONS MADE BY FLIPKART.COM 2010 â€Å"WE READ†, social book discovery tool 2011 MIME260, a digital content platform com 2011 Chakpak.com is a bolly wood news site that offers updates, news photos and videos 2012 Letsbuy.com is India’s second largest e-retailer in electronics. Flip kart has bought the company for an estimated US$25 million. ACHIEVEMENTS MADE BY FLIPKART.COM Flip kart owners have been featured in Business Today as one of the top 25 start-ups of 2009.They have been also nominated for Ernst and young award for the best entrepreneur of 2010. Apart from that they have been featured multiple times in start up news as well as mainstream news. Today, they are recognized as number one in the industry. As a testimony to the superior customer experience, the company has consistently recorded repeat purchase rates of more than 50%. They have also managed to get a registered buyer in every small town and city and hope to constantly improve their service standards. Flip kart’s reported sales as follows:- IN FY 2008–2009- > 40 million IN FY 2009–2010- >200 million IN FY 2010–2011- > 750 million IN FY 2011–2012- > set to cross the 5 billion As Internet usage in the country increases and people get accustomed to making purchases online. Flip kart projects its sales to reach US$1billion by year 2014 and is aiming at generating a revenue of 50 billion (US$1billion)2015. Ranks among the countries top 30 website. Customer base of more than 2 million. 30 shipment on daily basis Daily sales have increased to 2.5 crores. POPULAR PRODUCT CATEGORIES 1. Clothing: T-shirts, Jeans, Sports Wear, Trousers, etc. 2. Footwear: Casual Shoes, Formal Shoes, Flats, Heels, etc. 3. Beauty & Personal Care: Trimmers, Shavers, Soaps, Brushes, etc. 4. Mobiles & Tablets: Samsung, Micromax, Nokia, Sony, etc. 5. Laptops & Accessories: HP, Dell, Sony, Lenovo, Pen Drives, etc. 6. Books: Literature & Fiction, Biographies, Novels, EBooks, etc. 7. Baby Care & Toys: Vehicle & Action Toys, Stuffed Toys, Diapers, etc. 8. Sports & Fitness: Cricket, Football, Basketball, Badminton, etc. TOP BRANDS 1. Clothing: Adidas, Puma, Reebok, Lee, etc. 2. Footwear: Puma, Adidas, Reebok, Fila, etc. 3. Watches: Casio, Fastrack, Citizen, Timex, etc. 4. TV: Sony, LG, Samsung, Philips, Panasonic, etc. 5. Sports & Fitness: Speedo, Nivia, Yonex, Cosco BUSINESS MODEL Creating and maintaining a person-to-person trading community Function as a value added facilitator Provide a supportive infrastructure Zero inventory & without having traditional sales force Profit centers: Domestic business International business and Payment Largest online trading forum Compelling and entertaining environment Establishing trust & safety programs Cost effective and Convenient trading Strong community affinity An intuitive user interface ORDER LIFECYCLE Get the item Procure from Supplier (Just-in-time) (Supplier selection) Keep Inventory (Inventory Prediction, Planning) Clean & Check for sanity Pages missing, MRP printed lesser than told to you Pack the item Tamper proof, weather proof, breakage proof Select courier & hand-over Courier performances vary across regions a LOT Get tracking id & communicate to customer Follow-up for timely delivery Take care of returns (faulty product/user changes their mind) Minimize returns MARKETING STRATEGY Flip kart has been mostly marketed by word of mouth advertising. Customer satisfaction has been their best marketing medium. Flipkart very wisely used SEO (Search Engine Optimization) and Google Ad-words as the marketing tools to have a far reach in the online world. Flipkart.com official Face book page has close to 9 lakh ‘likes’. Flipkart recently launched a series of 3 ads with the tag line – â€Å"No Kidding No worries† Kids were used to create the adverts to send out the message – if a kid can do it, you can also do it. All in all to create a great customer experience. EXPANSION PLANS They aim at 10 times growth and eyes at $ 1Billion sales by 2015. They will look at bigger investments in their supply chain and technology. Investment will be made in large warehouses and increased automation of their process, so that the product is not delayed. They intend to enter in to various new categories and expand their current categories as well. Everything except for groceries and automobiles will be available on Flipkart in future. To go further in the value chain, Flipkart is looking at associations with a larger number of suppliers and partners, both nationally and internationally. PERSONEL ANALYSIS Great customer service Easy to use website, hassle free payment system Cash on delivery/Card on delivery mode of payment Focused on user experience ADVANTAGES Attract users to the site Provide selection Make it easy to Find & Discover products Provide details to evaluate a product Description, Specifications, UGC. Price well Have to be competitive to the most obvious options Provide convenient payment options Online, COD Confirm payment CONCLUSION They started off in 2007 by setting up three centres across India without funding. Six months ago, they reached number one status. They are also four times bigger than their nearest competitor. The company started off small; today they have grown ten times over the last one year and aim to touch the Rs 400 crore mark by March 2013.